Terms & Conditions
1. Purpose of the Agreement
These Terms & Conditions govern the relationship between Pier 1 Cruise Experts Corp, a travel
agency registered in Florida, USA, and the client ("Client"), who engages Pier 1 to act as an
intermediary for the purchase of travel services provided by third-party travel suppliers ("Travel Suppliers").
By booking with Pier 1, the Client agrees to these Terms & Conditions and acknowledges that Pier 1 acts
solely as an intermediary between the Client and the Travel Suppliers, including cruise lines, airlines,
hotels, car rentals, tour operators, and insurers.
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2. Scope of Services
2.1 Pier 1 acts as an intermediary to facilitate the booking of services as specified in the Booking
Confirmation.
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2.2 Scope includes services detailed in the Booking Confirmation. Additional services booked directly areoutside Pier 1's responsibility.
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2.3 Special requests must be communicated in writing; fulfillment is not guaranteed.
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2.4 Pier 1 may assist in arranging Travel Insurance and Trip Cancellation Insurance, subject to provider
terms.
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3. Price and Payment
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3.1 Prices, currency, and payment terms are detailed in the Booking Confirmation.
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3.2 Prices may include taxes but exclude government fees, surcharges, and other charges not specified.
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3.3 Payment is made to Pier 1 or designated parties, unless specified otherwise.
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3.4 Late payments may result in cancellation and forfeiture of funds.
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3.5 Refunds follow supplier terms based on the payment amount at booking.
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4. Responsibilities
4.1 Pier 1 Responsibilities:
- Acts as intermediary between Client and Suppliers.
- Provides booking documents and communicates payments and information.
- Not responsible for the execution or quality of services.
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4.2 Client Responsibilities:
- Provide accurate personal information.
- Ensure travel documents, visas, vaccinations, and compliance with requirements.
- Review supplier terms.
- Inform Pier 1 of changes and make payments on time.
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5. Cancellations and Changes
5.1 Pier 1 may cancel bookings if payment fails, is reversed, or false information is provided.
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5.2 Cancellations must be emailed during business hours.
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5.3 Processed within two (2) business days.
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5.4 A USD $100 per traveler administrative fee applies.
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5.5 This fee is separate from supplier penalties.
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5.6 Travel Partner fees may also apply.
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5.7 Cancellations, changes, and penalties are governed by supplier terms.
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6. Refund Policy
6.1 Refunds follow supplier policies.
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6.2 Pier 1 administrative fees, taxes, and processing fees are non-refundable.
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6.3 Refund process:
- Payments to Pier 1 refunded within up to 60 days after funds are received from suppliers.
- Payments through Travel Partners refunded by the partner after Pier 1 transfers the funds.
- Payments directly to suppliers are not Pier 1's responsibility; Pier 1 may assist with communications.
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7. Data Privacy
7.1 Pier 1 protects data per Florida and U.S. laws.
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7.2 Data shared only as needed with suppliers.
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7.3 Clients ensure data accuracy and consent from all travelers.
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7.4 Refer to Privacy Policy for more.
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8. General Provisions
8.1 Client confirms legal capacity to book.
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8.2 Failure to pay on time cancels the booking without obligation.
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8.3 Client agrees to these Terms & Conditions and supplier terms.
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8.4 Review supplier policies before booking.
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Pier 1 Cruise Experts Corp.
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