Refund & Cancellation Policy
1. Cancellations and Changes
​
1.1 Right to Cancel
Pier 1 Cruise Experts Corp. reserves the right, at its sole discretion, to cancel any booking and/or terminate the service agreement without prior notice if:
- The client fails to make payments within the specified timeframe and under the agreed terms.
- Payment is suspended, reversed, or canceled by the client.
- Incorrect, false, or incomplete client information is provided.
​
1.2 Client-Initiated Cancellations
All cancellation requests must be submitted in writing via email during regular business hours.
- If the booking was made through a third-party travel agency or partner ("Travel Partner"), the cancellation request must be submitted directly to the Travel Partner. The Travel Partner is responsible for communicating the request to Pier 1 Cruise Experts.
​
1.3 Processing Time
Cancellation requests are processed within two (2) business days of receipt during regular business hours.
​
1.4 Cancellation Fees
A Pier 1 administrative cancellation fee of USD $100 per traveler applies to all cancellations initiated by the client, regardless of the reason.
​
1.5 Additional Supplier Fees
This administrative fee is charged by Pier 1 Cruise Experts for its role as a travel intermediary. It is separate from any cancellation fees, penalties, or administrative charges imposed by travel suppliers, including cruise lines, airlines, hotels, or tour operators.
​
1.6 Travel Partner Fees
Bookings made through a Travel Partner may be subject to additional cancellation fees imposed by the
Travel Partner, in accordance with their terms and conditions.
​
1.7 Supplier Terms Apply
By proceeding with your booking, you acknowledge that all travel arrangements are governed by the Terms and Conditions of each travel supplier.
​
2. Refund Policy
​
2.1 Supplier-Defined Policies
Refund policies are determined exclusively by the travel suppliers. Please review the cancellation and refund terms provided in your booking confirmation.
​
2.2 Non-Refundable Charges
The following charges are non-refundable:
- Taxes
- Processing fees
- Pier 1 administrative cancellation fees
​
2.3 Refund Process
​
2.3.1 Payments Made to Pier 1
Refunds will be processed to the original form of payment within up to 60 days of receiving the funds from the travel supplier.
​
2.3.2 Payments Made to a Travel Partner
Pier 1 will transfer the refunded amount to the Travel Partner within up to 60 days of receiving the funds from the travel supplier.
​
2.3.3 Payments Made Directly to the Supplier
If payment was made directly to the travel supplier, Pier 1 Cruise Experts holds no financial responsibility for the refund transaction.
​
Important Disclosures
- Pier 1 Cruise Experts acts solely as a booking intermediary.
- All travel arrangements are subject to the terms, conditions, and policies of the respective suppliers.
- Refund processing times are determined by each supplier and may vary.
- By booking with Pier 1 Cruise Experts, you acknowledge and agree to this Refund and Cancellation Policy.
​
Pier 1 Cruise Experts Corp.